Shipping & Returns

Where we deliver

We deliver to cities and towns across Pakistan through our trusted delivery partners. Orders can be placed from anywhere in Pakistan, including major cities, smaller towns, and many remote areas. Delivery times may vary depending on your location and the courier service available in your area.

Delivery charges

Enjoy free delivery on all online orders thorughout the country.

Order confirmation

We may confirm your order by WhatsApp, or phone before dispatch. Please ensure your contact number and delivery address are correct. Orders we cannot confirm may be delayed or not dispatched.

Processing & dispatch

Confirmed orders are usually dispatched from our warehouse within 1–2 working days. Working days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays are processed on the next working day.

Delivery time

Orders typically arrive within 3–5 working days (depending on the courier service in your area). Delivery to smaller towns and remote areas may take longer. While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to weather, public holidays, strikes, or other circumstances beyond our control.

Eligibility

Items must be unused, unworn, and in the same condition as received, with original tags attached and in original packaging where possible. Please have your order number ready when requesting a return or exchange. You can find it in your order confirmation email or in the My Orders section of your account.

How it works

1. Contact us on WhatsApp with your order number, phone, and email.
2. Tell us whether you need a return or exchange and the reason.
3. For an exchange, let us know the size, colour, or item you prefer.
4. Depending on your city and the courier service available in your area, we’ll either arrange a doorstep pickup or guide you on how to send the item back.
5. For returns, we’ll ask for your bank account details so we can process your refund once the returned item has been received and checked.
6. For exchanges, we’ll arrange the replacement item to be sent to you. When the replacement is delivered, please hand the original item back to the courier rider.
7. We’ll keep you updated throughout the process and confirm once your return or exchange is completed.

Our support team will assist you throughout the process on WhatsApp.

Within the season

Seasonal clothing (summer or winter collections) may be returned or exchanged during the same season in which it was purchased. All other items can be returned or exchanged at any time. Whether you require a different size or colour, or have simply changed your mind, our support team is here to assist you.

Damages & issues

Every order is carefully inspected before dispatch to ensure it meets our quality standards and matches your order. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Our support team is available 24/7 and will be happy to assist you until the matter is resolved.

Colours

Product colours may appear slightly different from the actual item as photos are taken under lighting conditions.