FAQs

No. You can browse and place an order as a guest using your name, phone number, email, and delivery address. You can also create an account to view and manage your orders.

If you have an account, open My Orders to view your orders and their status. If you checked out as a guest, use your order number and the same phone number you provided at checkout or sent in email to track your order.

Yes. We offer free delivery across Pakistan, with no additional delivery fee.

We usually dispatch confirmed orders within 1–2 working days. Most orders arrive within 3–5 working days (depending on the courier service in your area). Delivery to smaller towns and remote areas may take longer. We may contact you by WhatsApp or phone to confirm your order before dispatch.

We currently offer Cash on Delivery, so you can pay when your order arrives. If you prefer advance payment, contact us on WhatsApp and we’ll assist you.

Yes. Seasonal clothing (summer or winter collections) can be returned or exchanged within the same season in which it was purchased. All other items can be returned or exchanged at any time. Whether you need a different size or colour or have simply changed your mind, our support team will guide you through the process.

Contact us through WhatsApp with your order details. You can also visit our Shipping & Returns page for the complete process and eligibility requirements.

We usually respond to return and exchange requests within 1–2 working days. Once we receive your request, our support team will guide you through the next steps and keep you updated.

Please contact us as soon as possible after receiving your order. Our support team will review the issue and guide you through the next steps to make it right.

Coreza Import items are sourced from international suppliers, while Coreza Made items are manufactured by Coreza One. The product information and tags indicate the item's origin.

You can contact us through WhatsApp, use the Support section on our website, or email us. Our support team is here to help with your questions, orders, returns, and exchanges.